REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions.
Key Features
• Proactive Chat: Proactively engage with the website visitors for offering instant assistance and increase your chances of more sales.
• Visitor Initiated Chat: Visitor can send chat request which will be routed to available agent.
• File Transfer: Visitor and agent can send png, jpg, pdf, txt file among themselves. Maximum file size is 10MB.
• Visitor Info: Agent can see visitor information details.
• Queuing: Manage your customer expectations effectively by providing them right information about waiting time when your agents are busy with other customers.
• Chat History: Agent can see chat history of currently engaged visitor.
• Chat Transfer: One agent can transfer his chat to another agent.
• Audio/Video Chat: Agent can easily interact with visitors via audio/video call.