EoD Remote Assist

Developer: RE'FLEKT GmbH

App Size: 163.86 MB

Release Date: 2020-07-02

Price: Free

Price

Free

Screenshots for App

iPhone

iPad

More Screenshots for iPad

Expertise on Demand (EoD) Remote Assist allows Hitachi High-Tech Europe GmbH to provide customers with a tool to significantly improve response times and maintenance, repair and support processes as well as reducing onsite and travel costs for experts.
It can help us support any Hitachi High-Tech SEM, TEM, FIBSEM, DRSEM or CDSEM under warranty or selected service contract.

ONE BUTTON SOLUTION
With one touch, EoD Remote Assist immediately connects customers to the right support expert on smartphones, tablets or smart glasses.

INDIVIDUAL & GROUP CHAT
Individual and group chat for text communications with file sharing feature for use for quick/immediate data exchange with experts who can assist with your technical questions.

ONLINE/OFFLINE ANNOTATIONS
Customers and experts can draw and write directly onto real world objects during video calls. For Low/No WiFi or mobile data scenarios, simply take a screenshot or photo, annotate it and send it.

Please contact your local support office and ask them how to access EoD Remote Assist.

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EoD Remote Assist 1.9.2 Update

2020-07-13 Version History

*What's new in our 1.9.2 release:* Delete Users * For easier user management admins can delete users in the Admin Portal. Delete Shared Files * To remove images and videos sent by accident or files that are out of date, experts and technicians can now delete files they sent from the chat history of an incident. Archive Incidents * For an incident overview that is always up to date, users can archive incidents they do not want to monitor anymore. Minor Bug Fixes * Screen sharing works reliably when using a VPN network * Pictures taken and shared on iOS are not rotated by 90° anymore

~RE'FLEKT GmbH