dtac IT Services is a next generation ITSM++ solution that delivers a comprehensive set of IT service management capabilities to improve service levels and productivity across the entire organization.
Through the tight integration of its Incident and Service Request Management processes around a common configuration management database (CMDB), the Service Management sub-module provides IT organizations with a highly efficient, effective, and dynamic mechanism.
Through this organizations can resolve incidents and problems, manage service level agreements (SLAs), and increase end user satisfaction.