* Creating an Integrated and Inclusive Public Grievance CM Helpline Management System to increase accessibility for people through multiple means, standardize the operating procedures for handling grievances, set timelines for resolution as per citizen charter of Government of Tamil Nadu, improve quality of resolution through close monitoring, improve overall efficiency and effectiveness in the Government processes, along with convenience in operations. 
* This system is having a centralized call center, a robust routing mechanism, and would enforce time-bound redressal of grievances as per the citizen charter of Government of Tamil Nadu.
* This system would help monitor the quality of disposal of public grievances across departments and districts under close supervision of Collectors, Head of Departments, Secretaries to Government, CM Office and Chief Secretary.