With the free-to-download TELUS Health MyPet app, you can see a vet right from your phone.
Features:

Book an appointment with a licensed veterinarian, on weekdays, evenings, and even weekends.
Video chat with a veterinarian from your phone.
Easily book, view and manage your appointments all at your fingertips.
Access your TELUS Health MyPet veterinarian consultation notes whenever you need them

Get started today.

1. Download the app.
2. Create your free account and register your pet(s).
3. Schedule a virtual video appointment with a vet.

TELUS Health MyPet app is supported on Apple iPhones running on iOS 13 or higher.

You will need to be connected to the internet. Where possible we recommend using Wi-Fi. Data charges may apply for service outside Wi-Fi coverage.

Veterinarian appointments are $95 plus applicable taxes. Following your appointment, you will be provided with an in-app receipt. Appointment fees may be discounted from time to time, for current offers and promotions see telus.com/mypet. TELUS Health MyPet reserves the right to modify pricing and promotions at any time, without notice.

TELUS Health MyPet FAQ’s

Who is TELUS Health MyPet for?

TELUS Health MyPet aims to serve Canadians currently without a regular veterinarian or when your family veterinarian is not available and those who require healthcare for their dog or cat outside of regular business hours.

Who are the veterinarians?

All of the veterinarians are experienced professionals, qualified to practice veterinary medicine in the relevant provinces of Canada, and registered with provincial colleges and licensing bodies.

They are trained to provide video-based care and operate at high clinical standards. All appointments booked through the app will be automatically scheduled in English.

TELUS Health MyPet veterinarians are affiliated with clinics in their respective provinces, visit telus.com/mypet to learn more.

What can TELUS Health MyPet veterinarians treat?

We recommend seeing an in-person veterinary clinic of your choice if your pet requires a physical examination. For medical emergencies, please contact your nearest Emergency Veterinary Hospital.

TELUS Health MyPet veterinarians can help with general wellness, medical triage, diagnosis and treatment of various medical conditions in dogs and cats. After seeing a veterinarian, you will be given a treatment plan which may include a referral for a physical exam and/or certain diagnostic tests.

Common concerns we see pets for are:
Nutritional and weight management
Allergies (itching, hair loss, skin lesions, etc)
Behavioral issues (anxiety, aggression, etc)
Stomach upset (vomiting & diarrhea)
Parasite control (ticks, fleas, etc)
Most minor infections (eye, ear, skin)
Chronic disease management
Post-surgical care support
Palliative care and quality of life discussions
Life stages (kitten/puppyhood, geriatric care)

If you have more than one health concern to discuss, the veterinarians will address your highest priority issue first. If not all of your pet's health concerns are addressed, we encourage you to book another appointment the following day.

The veterinarian may decide that an in-person visit is required to ensure your pet receives appropriate care.


What are the hours of operation?

TELUS Health MyPet veterinarians and Support Team are available 7 days a week from 9am to 10pm except on Christmas and New Year’s day.

Please contact our Support Team at [email protected] for more details.

For more information and to view a full list of FAQs, please visit telus.com/mypetfaq

For our terms and conditions, visit telus.com/mypetterms