Neppo Omnichannel is an omnichannel cloud contact center platform, which centralizes and integrates companies' digital service channels, allowing them to automate some types of responses, transfer to human service in an organized manner, maintain conversation history and monitor customer service reports. performance. When connected to Neppo Artificial Intelligence, Neppo Omnichannel begins to improve the quality of its responses, further streamlining service and improving the quality of interactions. The system learns as it is used. Therefore, Neppo Omnichannel is a service management platform through a single channel, through which the administrator can view the service dashboard in real time, monitor online and paused agents, service reports, satisfaction surveys and several other features customizable according to the needs and understanding of the customers’ reality.