The Citizen Portal is a modern, simple and free tool, designed to offer Lavaltroises and Lavaltrois easy and quick access to a multitude of municipal services:
Registration for the mass alert system
Stay informed at all times during emergency situations or when receiving important notices: boil water advisories, road works, special measures related to public safety, various reminders, etc.
It is possible to modify the type of alerts desired and the means of communication desired at any time: call, text, email and/or notification via the mobile application.
Permit application
Whether you need a permit to carry out renovation or construction work or to carry out other projects requiring a certificate of authorization issued by the City, it is now possible to submit your request, provide the necessary documents and to follow the processing status of your file online, via the Citizen Portal.
Filing a request or complaint
With the Citizen Portal, it is possible to send a request or report a problematic situation, whether related to signage, a pothole, a breakdown of municipal equipment, etc. You can also follow the progress of your request in real time.
Consultation of the property assessment and the municipal tax bill
Consult your property assessment and your municipal tax bill online, securely.
Registration for activities
The Citizen Portal makes it easy to register for activities offered by the City. Whether you want to participate in sports classes, artistic workshops or leisure activities, you can now register quickly and easily.
Participation in surveys and citizen consultations
Thanks to the Citizen Portal, you have the opportunity to have your say through surveys and consultations that will help influence decisions regarding municipal projects and community issues.
And much more!

A tool designed for you
Compatible with mobile devices such as cell phones or electronic tablets, the Citizen Portal application allows you to manage your municipal affairs in a few clicks, on a secure interface and available at all times.

Simplified communication
The Citizen Portal optimizes communication between the City and its citizens. By centralizing access to municipal information and facilitating interactions with different services, the City of Lavaltrie aims to continually improve the quality of services offered to its population, while increasing the efficiency of municipal management.

A digital future for Lavaltrie
The launch of this Citizen Portal is part of the City of Lavaltrie's desire to offer a city open to information and communications technology and to promote simplified access to information for all.

This project marks an important step towards even more transparent, accessible and efficient municipal management, while meeting citizens' expectations in terms of municipal services.

Whether you are a well-established citizen, a new resident or a local entrepreneur, the Citizen Portal is the essential tool for interacting with the administrative team and the municipal council of the City of Lavaltrie.