Fala Consumidor is a private initiative application from the company Centrodata Telecomunicações Eco Technology LTDA. It does not represent a government agency. The features offered are limited to making queries based on information available on the website falaconsumidor.com, and the application is merely an interface that facilitates access to this data. With it, it is possible to register complaints, suggestions, reports or compliments quickly, conveniently and securely. The app offers features such as opening calls with geographic location, sending photos and documents, anonymous or identified service, in addition to allowing real-time monitoring of the progress of each process.