IVR GURU has always aimed to provide your business with complete IVR solutions related to Interactive Voice Response (IVR) services, no matter the size of your business. IVR GURU has designed a system to automate interactions with callers, guiding them through a series of menu options using voice or touch-tone inputs. Which enables enterprises to handle customer inquiries, streamline operations, and enhance overall user experience.
IVR GURU through its complete IVR solution provides the following features to the user
• Call Tracking
• Toll-free number
• Virtual number
• Customer call recording
• Click-to call
• Comprehension Panel
• Real-time updated logs
• Complete IVR solution
• Detailed call records
IVR GURU app lets you welcome your callers with a professional voice message and connect them directly with their concerned agents.
This app enables you to get a virtual number for your business which facilitates your team to attend multiple calls simultaneously and never miss any customer call. The automatic call routing feature facilitates your agents to attend customer calls directly from their mobile phones.
This app facilitates in ensuring constant and effective supervision of your team by providing real-time reports. The live dashboard provided in the mobile app gives you a complete view of your team’s activity and productivity at your fingertips.
This app for mobile also facilitates you to review your call recordings, check the history of each account, lead, or contact, and see the full context around every conversation.
This app allows you to track records of missed calls, spot longer-than-usual hold times, and track historical trends to boost both individual and team performance.
IVR GURU app facilitates permission-based multi-user login to your businesses if you want to exercise full control over user rights and don’t want to hinder your and the employees’ work convenience even a tad
This app can handle large call volumes simultaneously, ensuring consistent service delivery during peak periods which facilitates scalability of your business.
This app operates round-the-clock, allowing customers to access information and services outside of regular business hours

How the IVR GURU app works:
As your caller dials the business virtual Number provided by IVR GURU. IVR system welcomes the caller with a pre-recorded message and gives instructions for further processing (e.g., "Press 1 for account inquiries, press 2 for technical support").
The caller selects options from the IVR menu. For example, “press "1" for account inquiries.”
• Based on the caller’s selection, the IVR GURU app:
• Provide pre-recorded information (e.g., business hours, promotional offers).

Call Routing: IVR GURU enables the routing of calls based on the caller's input, calls can be routed to:
• Specific departments or individuals within the organization (e.g., sales, customer service).
• Specific agents based on availability, skills, or priority levels.
Simultaneously, the IVR GURU app tracks and records the ongoing call.
Completion and Follow-up: Once the caller’s request is fulfilled, the IVR GURU app provides confirmation messages and offers options for further assistance or to end the call.
As soon as the call is cut, complete details of the call, like the recording, location of the caller, timing of the call, and agent they spoke to, everything is updated on the panel.
The data is automatically stored on the cloud, accessible to you anytime in the future.

Why IVR GURU app?

• Our app is user-friendly.
• You get 24*7 customer support
• We provide customized solutions as per your requirements at best pricing
• Provides 100% data security measures.

Contact us:
Regd Office:
FF-06, First Floor, Mahaluxmi Square, Plot No. C-1,
Abhay Khand-II, Indirapuram, Ghaziabad,
Uttar Pradesh – 201014

Phone: +91-9015350505, 9717055088
E-mail: [email protected], [email protected]
Web: www.ivrguru.com