Vellore Smart City ICCC App is a citizen and internal operations platform developed for efficient complaint resolution and monitoring under the Vellore Smart City initiative. Designed as a five-tier system, this application facilitates structured tracking of civic issues and streamlines the process from reporting to resolution.

? Key Features:
Citizen Complaint Submission (via Website):
Citizens can raise complaints through the official smart city website. These complaints are then assigned within the app workflow for timely action.

Five-tier Access System:
Commissioner
Department Head
Lead
Reviewer
Technician

Each role has specific access levels and responsibilities, ensuring transparency and accountability.

Technician Dashboard:
Technicians receive complaints assigned to them, update progress, upload images, and mark tasks as resolved.

Reviewer Actions:
Reviewers validate technician updates, provide remarks, and ensure the quality of the resolution.

Monitoring & Oversight:
Higher roles like Commissioner, Department Head, and Lead can monitor all ongoing complaints, check status updates, and ensure service levels are maintained.

Real-time Updates & Status Tracking:
All actions are reflected in real time, allowing departments to stay informed and responsive.

? Purpose:
This app enhances Vellore's Integrated Command and Control Center (ICCC) by creating a direct and digital workflow from public complaints to government action. It improves urban services management through clear communication, progress tracking, and accountability.