The ultimate companion for your location-independent bicycle repairs. Designed for cyclists, designed by bike enthusiasts.

Note: The prerequisite for using the WUNDERFiX app is that either the bicycle manufacturer or the specialist retailer from whom you purchased your bicycle or e-bike has a customer relationship with WUNDERFiX and contacts you directly (e.g. via customer support email). Mail) directed to the WUNDERFiX app. If there is a collaboration between WUNDERFiX and your bicycle manufacturer or specialist retailer, then WUNDERFiX supports you in carrying out quick and easy bicycle repairs regardless of location. With the guidance of trained mechanics, you will receive help tailored to the specific needs of your bike.

Are you a bicycle manufacturer or specialist retailer who sells bicycles and e-bikes online and are you interested in location-independent and quick repair support for your end customers? Contact [email protected].

WUNDERFiX is more than just a bicycle repair app - it is the reliable partner for keeping bicycles purchased online in top shape. In collaboration with experienced mechanics, bicycle enthusiasts and industry experts, WUNDERFiX develops, accompanies and supports you at every step of the bicycle maintenance and repair journey. Using a simple check-in questionnaire, seamless appointment booking, direct video calls, detailed case management and a team of trained mechanics, WUNDERFiX offers all the tools to get bikes and e-bikes back on the road quickly and efficiently.

Record your problem: The Bike Check-In in the WUNDERFiX app helps to provide all important information about warranty and guarantee claims. A questionnaire makes it possible to provide all the necessary details to ensure a smooth repair process.

Expert support: Trained mechanics are connected directly to you as a cyclist via the WUNDERFiX app. Book a service call, reschedule or cancel if necessary, or receive real-time support. Regardless of whether you need diagnostics, maintenance or repair instructions, our mechanics are just a video call away.

Effortless communication: A chat function is activated as soon as the first appointment has been booked, so that you can communicate directly with the mechanic. Get answers to questions, share updates and get expert information at any time.

Comprehensive case management: The video call is documented afterwards and WUNDERFiX plans the next steps for you. Every step of the process can be easily followed in the app. If additional appointments are required, the appointment booking system will reopen. If a case cannot be solved, WUNDERFiX will also coordinate forwarding to the bicycle repair shop.

Manage multiple tickets: If there are multiple bikes or problems, multiple repair tickets can be easily managed and you can switch between service cases. This means that every bike and every service case receives the necessary attention.

With WUNDERFiX, cyclists experience quick bicycle repairs, regardless of location and without long waiting times. Quick problem diagnoses, understandable repair instructions and a trained team of mechanics ensure a first-class customer experience. And if necessary, WUNDERFiX will also coordinate the forwarding to the nearest bicycle workshop.