The new AECI Medical Aid Society App offers you a convenient way to access and manage your medical aid – quickly and easily. This includes checking your benefits, finding a provider or having a virtual consultation.

It also aims to change the health and wellness behaviour of our members and offers you access to great deals and discounts.

Managing your medical aid is easy

The app offers a simple, intuitive and more personal way to get information about your plan, benefits and your health. You can use it to:

• Consult with a doctor through virtual care
• View your benefit balances
• Use the chat function to talk to us and get support from our team
• Find doctors, hospitals and pharmacies on our network easily
• Access and download documents such as tax certificates, monthly statements and scheme brochures
• Access your digital membership card, everywhere you go
• Access information for emergency contacts
• Update important information for you and everyone on your plan
• View and request hospital authorisations
• View and request chronic authorisations

Talk to us

If you need help with your medical aid, you can chat to one of our skilled agents through the app in real-time. With the chat function you can:
• Get answers to your questions right away
• Get information about benefits and authorisations
• Follow up on recent claims
• Get help from 8:30 am to 17:00pm, Monday to Friday

Enhance your wellness!

This digital solution aims to change the health and wellness behaviour of our members and beneficiaries, guiding you to a healthier you. It’s free and available to all members and beneficiaries who are 16 years and older. You can use it to:
• Create your own avatar
• Get a health score for yourself and each of your dependants
• Receive nudges to educate and guide you to a healthier lifestyle
• Access the AVO store which offers:
• Lifestyle rewards
• Discounted deals from more than 7000 different merchants
• 1% cashback on all purchases
• Free delivery on orders over R400