Bellverse: Service Simulator
Train. Play. Excel in Service.

Step into Bellverse: Service Simulator – a cutting-edge training experience designed exclusively for Bellona employees to master service excellence through play.

In this immersive simulation, you’ll take on real-world service scenarios, sharpen your decision-making, and perfect the Bellona-standard service flow — all with the help of your personal AI Coach guiding you every step of the way.

Key Features:

Interactive Service Scenarios: Practice authentic guest interactions in a realistic, gamified environment

Smart AI Coach: Get personalized feedback, tips, and encouragement tailored to your performance and progress

Master the Service Sequence: Learn and apply the correct steps — from greeting to farewell — the Bellona way

Track Your Progress: Earn badges, unlock new levels, and watch your service score grow

Replay & Improve: Retry scenarios to perfect your technique and boost confidence

Whether you're onboarding or upskilling, Bellverse transforms training into an engaging, game-based journey toward hospitality excellence.

Download now and let your AI Coach guide you to becoming a true Bellona service pro.