This enables the GSI engineers to address consumer complaints in real time. Technicians can upload the images of the defected products & invoices to the server which saves time.
It also has a feature to measure the satisfaction level of consumer through an input code which consumer gets once the complaint gets allocated to the technicians.
This helps in effectively reducing the complaint ratio and improve the TAT to cater to the GSI consumers. It is an integrated application which caters both the brand: Maharaja Whiteline and Tefal.