Providing a platform through which the citizen can submit an application or complaint to the municipality of Khamis Mushait. And the ability to inquire about transactions by number (letter - request - transaction) and the procedures that were taken on them and follow up on the latest current news within the municipality of Khamis Mushait and all requests are sent to the electronic transactions system to take the necessary measures on them and inform the applicant of the status of the complaint or request