Overview

Mteja360 empowers brands and organizations to deliver productive, proactive, and personalized customer service round the clock from touch down through a powerful combination of knowledge management, self-service, and multi-channel engagement. Mteja360 facilitates in documenting feedback and resolving the issue right from the core thus reducing the chances of the issue recurring.

Value Proposition

Direct guest messaging- With Mteja360 mobile app, react to your customers’ issues and requests and provide outstanding service.

Bring your clients closer to you- Connect and address your customers’ needs and concerns in the best, most accurate way.

Gain valuable insight for your organization- Gain real-time insights to allow you to make real-time decisions and put the customer’s feedback at the center of your business

Stand-out- Define the linkage between your brand and your customers and simplify your relationship.

Staff App Features

 User-Friendly Interface- Mteja360 stands out in offering high-quality mobile apps, easy to navigate interfaces.
 Real-time notifications- Keep up with your customers’ needs and concerns as they happen
 Flexible Staff to Customer Communication- Engage with your customers in real-time from anywhere
 Issue logging on behalf of Customer- Assist your customers by helping them log in an issue on their behalf.
 Availability Switch- On leave? Let your supervisor know by notifying them through the App.
 Issue Tracker (Requests Assigned to me)- Track the time used to complete a specific task and keep yourself organized.
 My activities- View all your activities in your organization on one App.
 My Ratings- Find out what your customers are saying about you.