1.Case Registration

Capture the real-time cases with the customer front mobile app.

2.Engineer Allocation

Identify and Allocate the Engineer based on availability and knowledge.

3.Visit / Call Logs

Schedule appointments and track the Calls and Visits made for each case.

4.Case Closure / Preclosure

Validating the cases and fixing the cases based on the calls and visits

5.Response Team Allocation

Grouping and Routing the response team.

6.CAPA

Maintain the knowledge repository for the Corrective and Preventive Measures.

7.Warranty Management

To view, access, and track customer asset warranty coverage.

8.Delivery Details and Dealers

Incorporating the invoice, packing list, E-way bill, packing and loading photos for the respective case.

9.Case Activity

Check the progress of each case in a single screen for the respective customer and the team.

10.Reports and Dashboard

At-a-glance view the Service Teams and Engineers‘ performance.