AirVoice Wireless Activation Support
This app helps AirVoice Wireless verify that customers have received their phones and successfully activated their services. The key functionalities include:
Device Verification: The app allows our fulfillment team to input the ICCID or IMEI number, which is then verified to ensure the device is correctly associated with the customer's account.
Secure Data Transmission: The verified ICCID or IMEI is securely transmitted to our backend system to confirm proper device association and activation.
Activation Notification: When the customer turns on their phone for the first time, the app notifies our system, confirming that the customer has received and activated their device.
Customer Follow-Up: If a device remains inactive for a certain period, our team can identify and reach out to customers to provide assistance and ensure their service is activated.
This app is crucial for AirVoice Wireless to manage device distribution, verify activation status, and provide timely support to customers. It aligns with our goal to enhance customer experience and ensure seamless service activation.