App for Al-Ghurair Properties internal facility management team to cater to maintenance requests, assign to teams and track the status of each request.

Key Features:

View all requests logged by the tenants
View list of technicians and assign them a ticket
Change the status of tickets
View complete log and time associated with each ticket



This app allows internal supervisors of Al-Ghurair Properties to login with their credentials and view the tickets logged by the tenants. Supervisors will be able to view the details of the tickets such as pictures, videos and description. Feature to assign technicians to the tickets and change status which will be notified to the tenants. After confirmation from the technicians, supervisors can submit the request to tenants to confirm and rate the technician assigned on the job. The app offers complete notification system where supervisors and managers are notified on the tickets which are not being taken care under the defined SLA (Service Level Agreement)





Developer: Al-Ghurair Properties L.L.C