Displaying business data, contact center statistics and videos in real time
Empower your Contact Center agents and managers with the real-time display of call center metrics on any Android device thanks to the Soft Panel Manager.
The ease of use and dependability of Soft Panel Manager make it an essential solution for your day-to-day business decisions, and especially to supervisors who are used to moving around on the contact center and need to focus on customer service metrics all the time.
CUSTOMER BENEFITS:
- Optimizes contact center efficiency through display of any required data
- Helps agents focus on customer service
- Increases campaign success rate by informing agents continuously
- Improves reactivity and enables responsive correction strategies such as staffing decisions
- Continuously informs key stakeholders of performance in real time
- Enhances security by rapidly communicating important data to specific departments (IT, networking…)
- Ideal tracking tool for supervisors and agents, offering control over statistics and message display, real-time contact center activity monitoring and instant daily updates on strengths and weaknesses
FEATURES:
- Diverse data sources: Contact Center statistics, calculated data, any business data and videos
- All Alcatel-Lucent Enterprise Contact Center environments supported
- Designed for any business environment where data display is critical: education, healthcare, industry, events…
- Displays statistics and data on Android tablets and Smartphones
- Diverse and flexible display formats for statistics and data: textual area, pie charts, graphs, charts, gauges, barometers, images, HTML pages, messages, tables, videos…
- Displays rotating and schedulable view sequences
- User-friendly design and widget management through a web interface
- Connection to the OpenTouch Video Store or YouTube to broadcast videos
OPERATIONAL DETAILS:
- a Soft Panel Manager licence per connection is required. Please contact your Alcatel-Lucent Business Partner to get these licences.
- Minimum requirement: Android OS 4.1.2 Jelly Bean and above
- Minimum Soft Panel Manager version: 6.2
The installation and administration guides are available on the Alcatel-Lucent Technical Knowledge Base:
https://www.technical-knowledge-base.com/km/component/main
