The ALVAO Mobile App brings the power of ALVAO Service Desk and IT Asset Management to your device, offering essential functionalities on the go. Whether you're using Start, Standard, Professional, or Enterprise editions, the app ensures seamless integration with your ALVAO environment.

Designed with a user-friendly interface, the app enhances productivity by enabling IT teams and employees to manage service requests, track assets, and streamline workflows—all from their mobile devices. With full integration into Microsoft 365, ALVAO ensures smooth collaboration within Teams, Outlook, Power BI, and other M365 tools.

Benefits:

--> Enhanced Mobility – Manage IT assets and service tickets from anywhere.
--> Improved Efficiency – Quickly create, track, and resolve tickets without email or phone interruptions.
--> Seamless Microsoft 365 Integration – Work effortlessly within the Microsoft ecosystem.
--> Streamlined IT Support – Reduce response times and improve service delivery.
--> User-Friendly Interface – Familiar Microsoft-like experience for effortless adoption.
--> Automated Workflows – Prioritize and assign tasks efficiently.

Key Features:
IT Asset Management Functionalities
--> Barcode Scanning – preform key actions by retrieving serial numbers using your device’s barcode reader:
--> Create assets
--> Get a detailed view of assets
--> Inventory audits
Service Desk Functionalities
--> Filtered Ticket Access – Access tickets based on Requester, Solver, Status, Service
--> Pre-defined Views – Quickly navigate through: Unassigned Tickets, To Be Resolved, My Tickets, Followed, For approval, Warning, Recently Seen
--> Smart Search Bar – Easily find tickets while respecting user permissions.
--> Intuitive Swiping – Assign tickets to yourself with a simple swipe.
--> Detailed Ticket View – See essential ticket details, including:
--> Requester & Solver Info
--> Status Updates
--> Emails, Notes, Attachments
--> Versatile Ticket Management – Perform key actions like Resolve existing tickets, Add notes, Change ticket status

Download the ALVAO Mobile App today and bring IT Service Management to your fingertips!