Who are we at Customer Touch?
Customer Touch is a company specializing in designing, operating, and scaling customer experience through artificial intelligence, omnichannel solutions, and human expertise. We help organizations transform their customer service, sales, and digital communication operations into integrated, efficient, and manageable systems, where technology enhances the experience rather than replacing it.

We believe that customer experience isn't improvised. It's built with clear processes, informed decisions, and skilled teams. That's why, beyond simply implementing tools, at Customer Touch we work as strategic partners in our clients' operations, helping them grow with order, control, and a long-term vision.

Our value proposition is based on transforming the experience into a real system: measurable, scalable, and consistent across all touchpoints. Artificial intelligence maximizes operational efficiency and repeatability; people contribute leadership, expertise, and human connection. This combination is what makes the experience truly work.

What is Wiki and what is its purpose? Wiki is Customer Touch's internal training and knowledge management platform. It was created to centralize learning, align teams, and ensure that the organization's critical knowledge is always available, up-to-date, and accessible.

In an environment where technology, processes, and best practices are constantly evolving, Wiki allows knowledge to become a shared and scalable asset, independent of specific individuals.

What can you do on Wiki?
Through Wiki, you can:
Train through structured modules designed to develop technical, operational, and strategic knowledge related to customer experience, omnichannel strategies, artificial intelligence, platforms, processes, and internal best practices.
Take assessments and tests to measure your understanding, reinforce key concepts, and validate your progress within each module.
Earn internal diplomas and certifications in recognition of your progress, effort, and mastery of the content, strengthening your professional profile within Customer Touch.
View scores and results, facilitating the tracking of your learning and fostering a culture of continuous improvement. Access editorial content and blogs, where you'll find reflections, insights, case studies, and analyses that complement formal training and connect theory with real-world practice.
Interact with your colleagues, share feedback, exchange ideas, and learn from the team's collective experience, strengthening collaboration and a sense of community.
Consult key processes, guidelines, and documentation, ensuring consistency, clarity, and alignment in how we work and make decisions.
At Customer Touch, experience is value.

And at Wiki, that value is learned, shared, and strengthened every day.