CACAO - Agent(Car Wash Service Provider) Side

Overview: The Helper side of the CACAO app allows car washers to find and accept service requests from customers based on their location. Helpers can control their work schedule by toggling between online and offline modes and accepting nearby jobs. The platform offers flexibility and convenience for service providers while delivering quality service to customers at their locations.

Key Features for Helpers:

Online/Offline Status:
Helpers can go online to receive nearby car wash job requests or offline to stop notifications, allowing them to control their availability.

Real-Time Job Discovery:
Helpers can view car wash requests in their area when online. The app uses geolocation to connect Helpers with customers nearby, ensuring quick service delivery.

Job Details & Acceptance:
Each job includes the customer’s location, car type, service needs, and estimated time. Helpers can review this information and accept jobs that suit their preferences and capabilities.

Vehicle Number Input for Security:
Once Helpers arrive at the customer’s location, they must input their vehicle number into the app before starting the wash. This feature confirms that the correct Helper is on-site and ready to begin, fostering customer trust.

Navigation & Directions:
After accepting a job, the app provides navigation (via Google Maps or similar) to the customer’s location, ensuring Helpers can reach the destination efficiently.

Service Completion Workflow:
Helpers can update the job status in real-time and mark it complete once the wash is finished. This keeps both the customer and the platform informed.

Ratings & Reviews:
Customers can rate the Helper’s performance and provide feedback after each service. Positive ratings help Helpers build a strong reputation, increasing their chances of receiving more jobs.

Customizable Availability:
Helpers can adjust their availability to work part-time, full-time, or during specific hours, providing them with control over their schedules.

In-App Support:
The app offers in-app customer support to assist Helpers with navigation issues or communication challenges during a job, ensuring smooth service delivery.

Secure & Verified Helpers:
All Helpers undergo a verification process, including identity checks, vehicle verification, and background screening, ensuring that only qualified individuals provide services through the app.

Benefits of Becoming a Helper on CACAO:

Flexible Schedule:
Helpers can choose when to work, giving them control over their schedule.

Location-Based Matching:
Car wash requests are matched based on the Helper’s current location, reducing travel time and increasing efficiency.

Vehicle Number Verification:
The requirement to input a vehicle number builds customer trust and ensures the right Helper arrives at the location.

Reputation Building:
Good ratings and positive feedback help Helpers attract more customers and build a strong reputation on the platform.

Conclusion: The Helper side of CACAO enables car wash service providers to efficiently manage their work while maintaining flexibility in their schedules. Features like real-time job discovery, vehicle number verification, and navigation support ensure a smooth and reliable service experience for both Helpers and customers.