Multi-channel connection application, supporting Enterprises - Merchants interact with customers on multiple selling channels in one interface. Enhance the customer experience like never before.
With the App BTP - OmniChannel you can:
- Communicate with customers - View, reply to messages, assign conversations to agents, manage conversation lists anytime, anywhere.
- Know who you're talking to - Informative customer profiles including contact information, activity history on the site
- Never miss a message - The system sends a notification as soon as a customer responds or actively sends a message even if you are not turning on the App.