Introducing the All-in-One Money Agent App
The Money Agent App is designed to enhance agent productivity while delivering a smooth experience for end users. With advanced features and easy-to-use functionality, this app allows agents to efficiently manage financial services, ensuring customers receive excellent support.
Key Features:
• Instant Money Transfers: Send or receive money locally to friends or family. Transfer funds securely in just a few taps.
• Account Management: Manage customer accounts efficiently by activating financial services and keeping everything organized.
• Customer Onboarding: Onboard new users with a step-by-step process, supporting identification methods such as ID cards, foreign passports, CEDEAO cards, and refugee cards.
• SIM Swap: Facilitate SIM swaps by verifying identification and managing security procedures seamlessly.
• Re-registration: Re-register customers quickly using supported identification methods such as ID cards, foreign passports, CEDEAO cards, or refugee cards.
• Registration Status: Check SIM registration status and guide customers through re-registration or account upgrades if necessary.
• Pay with QR Codes: Make secure, contactless payments by scanning QR codes at participating merchants.
• Airtime and Bundles: Top up airtime or purchase data, voice, and SMS bundles directly from the app.
Agents can use these features to help onboard new customers, provide customer support, and manage financial services—all within one app.
Permissions Required:
• Camera Access: Used for document uploads to complete onboarding efficiently, eliminating the need for manual entry.
• Push Notifications: Stay informed of important account activities, SIM swaps, registration updates, and promotional offers to provide timely support.
Data Privacy and Security: The Money Agent App collects only the data necessary to provide its services, fully complying with data protection regulations. All customer and financial data are encrypted and stored securely, ensuring privacy and protection.
Support: For questions or assistance, please contact the Money Agent App support team through the app or call 888.