Having a smartphone malfunction cuts you off from your workflow, whether you are unable to communicate with your office or can't access the software necessary to complete a task. The end result is lost productivity and frustration. Sometimes a frozen phone can be "unfrozen" by doing something as simple as resetting the phone, but other times a freeze is one of the first symptoms of a bigger hardware or software problem. The goal when dealing with a malfunctioning phone is to fix the immediate problem, not just the symptom. So let’s have a close look on how to repair a frozen smartphone.