1.Dashboard with analytical view is available which would help to monitor the slab wise TAT, BPR details, Pending calls, etc. This will help BCCD to achieve the TAT and improve the overall performance
2. Assignment of call or wrong allocation of calls is made available in Mobile APP so now BCCD can easily do the assignment work by from anywhere and anytime
3. Simple and Smooth navigation make the app easy to operate without any training assessment
4. APP is completely online driven to fetch the data real time
5. Tracking the technician performance and task assign to technician will give the clear visibility to BCCD for their performance improvement