With more than 24 years’ experience in this industry, we understand how important it is for organisations like yours to have a reliable mechanism in place where valuable information can be channelled to you on an on-going basis. This information could relate to service experiences or to unlawful and inappropriate behaviour by your staff or other stakeholders.

Be Heard® is a service provided by Be Heard Now (Pty) Ltd and our vision is to:

“Provide accessible and effective channels so that anyone can raise their concerns and report unethical, unlawful or inappropriate activities anonymously and confidentially.“

While risk management efforts and resources a decade ago were primarily reactive, focusing on investigations, the current trend is to implement proactive measures to identify service failures and unlawful or inappropriate behaviour in the workplace. From a return-on-investment perspective, we offer a proven service that can save your organisation hundreds of thousands of Rand, provide you with early warnings of inappropriate behaviour, reduce reputational risk, and positively impact your organisational culture!

Outsourced reporting services remain the most effective tool combating workplace crime. Consistently, the Association of Certified Fraud Examiners (ACFE) Global Report to the Nations on Occupational Fraud and Abuse, along with similar surveys, has shown that over 40% of all fraud and abuse cases are uncovered via reporting services. The ACFE Report for 2024 specifically indicates that 43% of all occupational fraud cases were detected through tip offs. This report can be accessed here – https://legacy.acfe.com/report-to-the-nations/2024/

The new Companies Act, 2008 (Act 71 of 2008), reinforces the provisions of the Protected Disclosures Act, 2000 (Act 26 of 2000, as amended), making it mandatory for public and state-owned companies to “establish and maintain a system to receive disclosures … confidentially, and to act on them.”