BIADA Grievance App mobile app is designed to streamline the process of lodging, tracking, and resolving complaints or grievances for allotted and stake holders of Bihar Industrial Area Development Authority (BIADA). Here are some key features and advantages of BIADA Grievance App:
Complaint Submission: Users can easily submit their grievances online, ensuring that their concerns are formally registered.
Tracking and Monitoring: Both the complainant can track the status of the grievance, ensuring transparency and accountability.
Efficient Resolution: The app can route complaints to the appropriate department or individual, speeding up the resolution process.
Data Analysis: Organizations can analyze the data collected through the portal to identify common issues and areas for improvement.
Documentation: All grievances and their resolutions are documented, providing a clear record for future reference.
Feedback Mechanism: Users can provide feedback on the resolution process, helping organizations improve their grievance handling procedures.
Users gets notification on status update of there grievance/complaints or can check update from the app any time.