Car repair service customer care software is a specialized tool that helps car repair centers, garages, and car dealerships manage relationships with customers effectively. This software focuses on providing the best customer experience, from tracking repair history to automatically reminding about scheduled maintenance services.

Main features of car repair service customer care software:

+ Customer information:
- Store information about customers' service usage schedules.
- Record vehicle information such as brand, model...
- Repair and maintenance history:
- Track detailed repair history for each vehicle, including services performed, parts replaced, and associated costs.
- Provide customers with detailed reports on vehicle condition.

Service reminder:
- Automatically send reminder notifications to customers when maintenance, periodic inspection, or spare parts replacement are due.
- Notifications can be sent via email, SMS, or mobile application.

+ Customer support:
- Integrated customer care system, allowing customers to easily contact and make appointments by phone.
- Provide information and advice on services and products.

+ Promotions and customer loyalty programs:
- Notify customers of promotions and discounts.
Integrate customer loyalty program, reward points and special benefits for regular customers.

+ Make an appointment online:
- Allows customers to schedule repair or maintenance appointments online through the application.

+ Feedback and evaluation management:
- Collect feedback and reviews from customers after each service.
- Analyze and synthesize feedback to improve service and product quality.

Integration with other management systems:

Integrates with service management, inventory management, and financial software to provide overview and data synchronization.
Automatically update and synchronize information between systems.