Civic 365 - 311 CRM Citizen Experience Management Your Gateway to Efficient Citizen Engagement

Transform service delivery and citizen engagement with Civic 365, a Microsoft 365 based cloud solution. Combine digital and self-service channels for exceptional service. Increase efficiency and lower costs, while boosting staff performance and workplace morale.

Citizen-Focused, Service-Oriented
Citizens are now the priority. Globally, there’s a growing emphasis on enhancing citizen interaction and their experiences with public services. Influenced by the private sector, citizens’ expectations are shifting, making digital transformation fundamental to engagement strategies.

Advance your public offerings by providing digital services crafted with the citizen’s viewpoint in mind.

Transforming Citizen Service Request Management​
Civic 365 offers a revolutionary approach to managing citizen service requests. Our platform, anchored by our robust 311 CRM system, delivers streamlined, efficient, and user-friendly online solutions, fully integrated with key local government applications. Powered by Microsoft 365 and Azure, Civic365 makes tracking, reporting, and optimizing citizen issues effortless.