Civic 365 is a comprehensive citizen experience management solution built on Microsoft 365's cloud infrastructure. It includes a robust 311 CRM system designed to efficiently manage citizen interactions and feedback. With Civic 365, citizens can access digital self-service channels across various mobile operating systems, making it convenient to report issues and access services.

Internal staff members responsible for addressing citizen-reported issues can utilize Civic 365 directly within Microsoft 365/Teams, streamlining communication and collaboration. The solution offers seamless integration with local government applications through Power Apps and Power Automate, facilitating data exchange and workflow automation.

For data analysis and insights, Civic 365 seamlessly integrates with Power BI, enabling decision-makers to derive actionable insights from citizen feedback and service data. Experience efficient citizen service management and enhanced internal operations with Civic 365.