It takes a service engineer, remote expert or a tech support specialist a couple of hours or even days to get to the problem spot when a sudden accident like machine breakdown or complex technical equipment fault occurs.
With XR Adept you don't have to wait - you’ll get help right away. Expert is seeing the same as you are. They will help to deal with the issue using voice and graphic prompts.
To get support and assistance in augmented reality:
1. contact Expert directly from XR Adept App,
2. show the failure location with a phone camera,
3. get help by means of augmented reality.
Get clear guide for action:
- 3D elements in videostream;
- HD VoIP voice prompts;
- Attention spot marker;
- camera access and video streaming.
Expert is supposed to install a free software XR Adept from xr-adept.ru in order to offer guidance by means of augmented reality. We do not provide Experts with access to the data stored on your device.
XR Adept is a great alternative to onsite maintenance. It eliminates miscommunication when it matters most and saves your money and time.