The Cloud TEA (Telephone Assistant) service is a financially efficient and simple centralized system for managing incoming calls. Cloud TEA enables business users to maximize the number of successfully answered calls, so that they never miss potential business opportunities. Thanks to Cloud TEA, users are available to customers outside of business hours, either through voicemail, call forwarding, or providing additional information about services, products, or business hours through an interactive response system (IVR). This solution allows the user to focus more on his business, supported by technology.