HelpRealm - Free HelpDesk Ticket System - No Ads
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HelpRealm - Free HelpDesk Ticket System - No Ads
HelpRealm - Free HelpDesk Ticket System - No Ads

HelpRealm - Free HelpDesk Ticket System - No Ads

HelpRealm is a free HelpDesk and Ticket system for freelancers and small teams

Developer: Daniel Brendel
App Size: 1.6M
Release Date: May 1, 2020
Price: Free
Price
Free
Size
1.6M

Screenshots for App

Mobile
Welcome to HelpRealm - the free support ticket system without ads!

HelpRealm is a lightweight SaaS service support system for customers of entities. Customers can create support requests via a personal workspace contact form, specifying text content and attachments. For each support request there is a ticket created which is then handled by a registered agent. Tickets can be routed into different groups where initial tickets are routed to a defined index group. Superadmins can manage agents, groups, FAQ and system settings. Customers and agents get notified about ticket events by e-mail. Communication is possible via e-mail or a secret ticket thread form. The support system is especially suitable for freelancers and small teams.

Features:
- Personal support contact form
- Unlimited tickets
- Unlimited agents
- Unlimited groups
- Different ticket types
- Different ticket statuses
- Different ticket priorities
- Route tickets through groups
- Different agent roles (superadmin and agent)
- Customize ticket contact form
- E-Mails on different events
- E-Mail replies
- Ticket comments, attachments and notes
- Multilanguage ready
- Personal FAQ for customers
- Gravatar support
- Security (protection against XSS, CSRF, SQL injection, spam)
- Responsive layout

This app allows you to directly sign in to your workspace on Android mobile devices
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More Information about: HelpRealm - Free HelpDesk Ticket System - No Ads
Price: Free
Version: 1.3
Downloads: 10
Compatibility: Android 4.1 and up
Bundle Id: com.danielbrendel.helprealmclient
Size: 1.6M
Last Update: May 1, 2020
Content Rating: Everyone
Release Date: May 1, 2020
Content Rating: Everyone
Developer: Daniel Brendel


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