SPARSH is an integrated online system for all the stakeholders including pensioners. It provides for initiation of pension claims, processing and sanctioning of pension entitlements and disbursement of pension directly into beneficiaries bank accounts. Dedicated pension portal is available to each Pensioner to access documents, raise and track grievance/ service request, annual identification, saving declaration etc. SPARSH excels in transforming an otherwise complex process into simple one wherein all pension related services can be availed by defence pensioners at their doorsteps via portal, mobile app, service centre or call centre.