As Dilara Bilgisayar, your transactions are now easier than ever with the Online Order and Technical Service Tracking System we have developed to provide faster, safer and more transparent service to our customers!

📦 Online Order Tracking
Ordering: You can easily order the product you want via our website or mobile application.

Order Status: You can follow every stage of your order step by step.
(Order Received ➔ Approved ➔ Preparing ➔ Shipped ➔ Delivered)

Notifications: You will be instantly notified by SMS or in-app notification whenever your order is moved.

Cancellation and Refund Procedures: If you want to make a change in your order or request a refund, you can easily apply through the system.

Payment Tracking: Your payment information and refunds, if any, are recorded in the system and can be viewed instantly.

🔧 Technical Service Tracking
Creating a Service Record: After you deliver your defective product to us, your service record is created through the system and a tracking number is given to you.

Fault Detection and Approval: A fault detection report regarding your product is prepared and notified to you for your approval.

Service Process: The status of your product is updated step by step during the repair, part replacement or other operation process.

Delivery: After the service process is completed, your product will be delivered to you either from our store or by cargo.

Warranty Information: If the operations performed and replaced parts are under warranty, you can see this information through the system.

📲 Notification and Communication
You will receive regular notifications about your order and service status.

If you wish, you can also receive private messages from the delivery personnel or the seller.

If you have any problems, you can contact us directly through the system.

🎯 Why Should You Use It?
Quick Information: You receive instant information about the process.

Transparency: Every stage of your product and service transactions is recorded.

Easy Access: You can check your order and service status anytime, anywhere.

Secure Transaction: All your transactions are protected on our secure servers.