Baubau City DPMPTSP Public Service Mall is the latest innovation in public services which aims to improve accessibility and quality of services to the community. This application allows Baubau residents to apply for various permits and services online, thereby reducing the time and costs required in the administration process.

The process of applying for a permit through the DPMPTSP Public Service Mall application begins with the public filling out the application form online through the application provided. Once the form is completely filled in, the public can upload the required supporting documents. Next, the DPMPTSP verification team will check and verify the documents online.

Even though the application process is carried out online, the public is still asked to come to the DPMPTSP Public Services Mall office for the next stage. There, the public will receive further services such as physical document verification and other administrative completion. Thus, even though a face-to-face process is still required, this application still makes it easy for the public to apply for permits and public services.

Apart from that, the DPMPTSP Public Service Mall also provides information services regarding permit application procedures and the types of services available. This aims to provide the public with a better understanding of the public service processes they need.

With the DPMPTSP Public Service Mall application, it is hoped that public services can be created that are more efficient, transparent and responsive to community needs. This application is also the first step in encouraging digital transformation in public services in Baubau City.