Table of Contents
About the Authors
Acknowledgments
Dedications
Preface
Chapter 1: Organizational Behavior
Chapter Introduction
Understanding Organizational Behavior
Understanding Your Learning Style
Understanding How OB Research Is Done
Trends and Changes
Conclusion
Exercises
Chapter 2: Managing Demographic and Cultural Diversity
Chapter Introduction
Demographic Diversity
Cultural Diversity
The Role of Ethics and National Culture
Conclusion
Exercises
Chapter 3: Understanding People at Work: Individual Differences and Perception
Chapter Introduction
The Interactionist Perspective: The Role of Fit
Individual Differences: Values and Personality
Perception
The Role of Ethics and National Culture
Conclusion
Exercises
Chapter 4: Individual Attitudes and Behaviors
Chapter Introduction
Work Attitudes
Work Behaviors
The Role of Ethics and National Culture
Conclusion
Exercises
Chapter 5: Theories of Motivation
Chapter Introduction
Need-Based Theories of Motivation
Process-Based Theories
The Role of Ethics and National Culture
Conclusion
Exercises
Chapter 6: Designing a Motivating Work Environment
Chapter Introduction
Motivating Employees Through Job Design
Motivating Employees Through Goal Setting
Motivating Employees Through Performance Appraisals
Motivating Employees Through Performance Incentives
The Role of Ethics and National Culture
Conclusion
Exercises
Chapter 7: Managing Stress and Emotions
Chapter Introduction
What Is Stress?
Avoiding and Managing Stress
What Are Emotions?
Emotions at Work
The Role of Ethics and National Culture
Conclusion
Exercises
Chapter 8: Communication
Chapter Introduction
Understanding Communication
Communication Barriers
Different Types of Communication and Channels
The Role of Ethics and National Culture
Conclusion
Exercises
Chapter 9: Managing Groups and Teams
Chapter Introduction
Group Dynamics
Understanding Team Design Characteristics
Management of Teams
Barriers to Effective Teams
The Role of Ethics and National Culture
Conclusion
Exercises
Chapter 10: Conflict and Negotiations
Chapter Introduction
Understanding Conflict
Causes and Outcomes of Conflict
Conflict Management
Negotiations
The Role of Ethics and National Culture
Conclusion
Exercises
Chapter 11: Making Decisions
Chapter Introduction
Understanding Decision Making
Faulty Decision Making
Decision Making in Groups
The Role of Ethics and National Culture
Conclusion
Exercises
Chapter 12: Leading People Within Organizations
Chapter Introduction
Who Is a Leader? Trait Approaches to Leadership
What Do Leaders Do? Behavioral Approaches to Leadership
What Is the Role of the Context? Contingency Approaches to Leadership
What’s New? Contemporary Approaches to Leadership
The Role of Ethics and National Culture
Conclusion
Exercises
Chapter 13: Power and Politics
Chapter Introduction
The Basics of Power
The Power to Influence
Organizational Politics
Understanding Social Networks
The Role of Ethics and National Culture
Conclusion
Exercises
Chapter 14: Organizational Structure and Change
Chapter Introduction
Organizational Structure
Organizational Change
The Role of Ethics and National Culture
Conclusion
Exercises
Chapter 15: Organizational Culture
Chapter Introduction
Understanding Organizational Culture
Characteristics of Organizational Culture
Creating and Maintaining Organizational Culture
Creating Culture Change
The Role of Ethics and National Culture
Conclusion
Exercises