***About eCMS***

Is your business facing these problems?

- Complaints don’t reach the concerned individuals or departments
- Lack of collaboration which can cause delays
- Organisation-Wide complaints are not centralized
- Complaint status is not available in real-time
- Complaint resolution department is doing too much manual work

If yes, eCMS will help your team to manage and resolve complaints from your clients/customers by Real-time internal collaboration which brings visibility to everyone so that you can solve more issues, share information, and track progress.



***Advantages of eCMS***

These self-explanatory system workflows allow users to start using the system without the need for extensive training.
Mobile apps adds value for giving access on the go.


**Features**

- Centralised system to manage all complaints about all departments in an organization
- Handles both internal and external complaints
- Efficient setup data management for locations and categories
- Flexible and intuitive user access and rights controls
- Simple and easy sign-up process for complainants
- Anonymous complaints
- Dashboard for complainants
- Provision to track complaints without logging in
- Complaint history
- Multiple tasks to resolve a single complaint
- Multiple users assigned to different tasks against a single complaint
- Availability of all complaint data for analysis
- Email notifications for new and closed complaints
- Provision to attach photo or video evidence with complaints


***Demo Credentials***
Admin Credentials:
Email Address: [email protected]
Password: Admin12#

Complainant Credentials:
Email Address: [email protected]
Password: Admin12#