From the Tudela City Council, we change and improve the Citizen's experience by putting ourselves in their place, to offer agile, simple and safe processes, adapted to the needs of the target audience.

We help improve the productivity of internal processes to invest resources and time in other areas. To do this, we are launching a WebRTC Contact Center platform in Tudela that allows appointment management, more direct communication, and personalized attention between the Citizen and the Institution (SAC), through videoconference, telephone, and face-to-face channels, based on Advanced WebRTC (Web Real Time Communications) technology.

Challenges with the greatest impact to respond to the citizen

SMART CITY AS A NEW INNOVATION ECOSYSTEM:

The digital city as an ecosystem of innovation and services focused on the environment and attention to the citizen become key elements in the configuration of the large cities of the future. The Contact Center and Videoconference center service will respond to digital communication needs, facilitating day-to-day life and adding value, through intelligent, close, interactive and two-way communication.

ADVANCED AND HUMANIZED TECHNOLOGY:

Technology plus people form a symbiosis, a close and lasting relationship of mutual support, which keeps the wheel of the customer journey greased and turns perfectly WebRTC technology offers video conferencing experiences so real that they generate a virtual environment where the world is on and offline are the same person.

CUSTOMER EXPERIENCE (CX):

We offer comprehensive care services that allow the customer to select the channel through which they want to be attended and manage the time to receive the service, avoiding the customer getting frustrated in long waiting lines.

We incorporate added value in the face-to-face service with Web services, App (iOs and Android), Kiosks, Tikects, Printers, Appointment Screens and much more...

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