ONET is a platform for operational management of internal and external teams, making it possible to:

- Forecasting future customer demand using historical data and performance indicators;
- Capacity planning determined by the amount of field resources, time and skills needed to meet the projected demand;
- Scheduling and Dispatch using intelligent automation to ensure that the right technician, with the right skills, parts and tools, is assigned the right job at the right time;
- Customer engagement enriching customer interaction with communication via web browser or mobile
- Service analysis measured by correct key performance indicators (KPI) for real-time and long-term decision making