myCounsellor is a simple, secure way for students to get help fast. Submit a complaint or request, track progress in real time, and see official replies—all from one place.

What you can do

Submit issues quickly: Add a subject and message with the details that matter.

Track status: See when your case is Open, In_Progress, Resolved, or Closed.

Get admin replies: View responses and follow-ups in a clear conversation thread.

Stay private: Staff work with your student number (PIN)—no name required.

Fast, modern experience: Clean design that’s easy to use on mobile and web.

How it works

Sign in with your student number and password.

Create a new complaint describing the issue.

Check updates and read admin replies in real time.

Follow the status until it’s resolved.

myCounsellor helps your concerns reach the right people—clearly, securely, and on time.