The Food Corporation of India (FCI) has introduced a Grievance Redressal System (GRS) to address and resolve issues raised by various stake holders including miller, contractors, godown owners, employees and citizen in its day to day operations. This system is designed to enhance operational efficiency and stakeholder satisfaction by providing a transparent, efficient, and fair grievance management process.

    In FCI GRS each grievance is assigned a unique ID for systematic tracking and management. The system features an automated workflow that directs grievances to the appropriate departments based on their categories and demographics. An automated alert mechanism prompts immediate action if a grievance is not addressed within a specified timeframe.

    The FCI GRS has increased efficiency by streamlining the grievance management process, enhanced transparency through real-time updates, and improved accountability with clear responsibility lines and documentation. The system has also fostered a positive work environment by effectively addressing grievances and boosting stakeholder satisfaction and morale.