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“See today’s classes, quick links, and important updates.”

My Swimmers

“View each swimmer’s profile, level, and progress.”

Schedule & Attendance

View Schedule – “See all your upcoming classes.”

Change Schedule – “Request a new day or time for your class.”

Report an Absence – “Let us know if you can’t make a class.”

Book a Make-Up Class – “Use your make-ups to reschedule missed lessons.”

Change Weekly Classes – “Increase or reduce how many classes you have per week.”

Requests & Forms

Update Plan / Membership – “Change your plan or class type (private, semi-private, group).”

Add / Remove Swimmer – “Add a new swimmer or remove one from your family account.”

Pause Membership – “Ask to temporarily pause your lessons.”

Cancel Membership – “Request to cancel your lessons.”

General Request – “Anything else you need from our team.”

Messages & Support

Chat With Our Team – “Send us a message for quick help and questions.”

Announcements – “Read important updates, closures, and news.”

Feedback & Complaints

Send a Suggestion – “Share your ideas to help us improve.”

Report a Problem – “Tell us if something didn’t go well so we can fix it.”

Billing & Payments

Current Plan – “See your active plan and class details.”

Upcoming Charges – “Check your next billing date and amount.”

Payment Methods – “Update or change your card on file.”

Payment History – “View past invoices and payments.”

FAQs & Policies

Swim Levels & Program – “Learn how our levels and progress system work.”

Make-Up Policy – “Understand how and when you can book make-ups.”

Cancellation & Pause Policy – “Read about stopping or pausing lessons.”

Pool Rules & Safety – “Know what to expect at the pool.”