‎Genesys Cloud Insights
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‎Genesys Cloud Insights
‎Genesys Cloud Insights

‎Genesys Cloud Insights

Insights makes it easy to monitor and optimize your contact center in real time.

App Size:
Release Date: Feb 24, 2025
Price: Free
Price
Free
Size

Screenshots for App

Mobile
Meet Genesys Cloud™ Insights, your comprehensive mobile app designed to deliver the tools you need to ensure a thriving and efficient contact center. Insights makes it easy to get clear and practical insights to monitor and optimize your team's performance in real time. Elevate your business with confident, timely decision-making.

Real-time visibility, actionable insights:
* View interaction queues: Keep your finger on the pulse of customer conversations with real-time visibility into interaction queues.
* Monitor team key performance indicators (KPIs): Be on top of your game with a comprehensive view of your team's KPIs.
* Configure alerts: Worried about conditions going out of adherence? Customize alerts for instant notification of any deviation to ensure that your team always operates at its best.
* Receive and manage notifications: Stay connected and informed on the go! Receive essential notifications right on your device.
With Insights in your pocket, experience a new level of efficiency and empowerment as a contact center supervisor.
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More Information about: ‎Genesys Cloud Insights
Price: Free
Version: 20250522.6
Downloads: 500
Compatibility: Android 8.0
Bundle Id: com.genesys.insights
Size:
Last Update: Feb 24, 2025
Content Rating: Everyone
Release Date: Feb 24, 2025
Content Rating: Everyone
Developer: Genesys Cloud Services, Inc.


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