‌The GRM System is a web application that will provide a channel for the people of Sierra Leone and beneficiaries of the projects to raise grievances, complaints, or corruption reports about the project and/or any other business and manage grievances to ensure speedy settlement of grievances. This document describes the GRM PORTAL. It covers installation and usage of the system, along with suggested configuration options. The planning, design, and of the GRM Portal is available in a separate document.