The Staff App is designed to streamline hotel operations by seamlessly connecting staff with guest service requests. It acts as a central operational hub where hotel teams can receive, manage, and fulfill services raised through the Guest App, ensuring timely delivery and a consistently comfortable stay experience.

When a guest places a service request—such as housekeeping, room service, maintenance, or amenities—the request is instantly assigned to the appropriate staff member or department. Staff can view request details, room numbers, priority levels, and special instructions in real time. This ensures faster response times and reduces miscommunication between teams.

The app supports end-to-end service fulfillment, from request acceptance to delivery at the guest’s room. Staff can update the status of each task as “Accepted,” “In Progress,” or “Completed,” giving full visibility to both management and guests. This transparency improves accountability and helps maintain high service standards across the property.

A built-in service history module automatically records every completed task. Staff members can view their individual work history, including services handled, completion times, and performance trends. Management teams gain access to detailed service logs that help analyze workloads, efficiency, and recurring guest needs.

The order history feature ensures that no request is lost or overlooked. All past and active service requests are securely stored, allowing quick reference during audits, guest follow-ups, or operational reviews. This data helps hotels continuously improve service quality and operational planning.

To ensure critical requests are handled without delay, the app includes a structured escalation process. If a service request is not accepted or completed within a defined time frame, it is automatically escalated to supervisors or higher-level staff. Escalations can be tracked, resolved, and reviewed to prevent future delays and ensure service accountability.

The Staff App also enables better coordination between departments through role-based access and task assignment. Each staff member sees only the services relevant to their role, reducing confusion and improving focus. Notifications and alerts keep teams informed of new tasks, updates, or escalations in real time.

By digitizing service management, tracking service history, and enforcing escalation workflows, the Staff App helps hotels deliver faster, more reliable service while maintaining a clear operational record. It empowers staff, improves guest satisfaction, and ensures hotel living remains effortless, organized, and consistently high-quality.