Help Desk is an on-demand assistance platform that connects you to verified helpers for real-time support across a wide range of needs — from technology troubleshooting and automotive help to academic tutoring and translation services.
With integrated video calls, audio calls, and secure screen sharing, you can receive step-by-step guidance directly on your iPhone or iPad, no matter where you are. Designed with a responsive, optimized interface, Help Desk supports both English and Arabic and is built for efficiency, privacy, and ease of use.
Core Features
Account Registration & Login
Sign up or log in using Microsoft, Google, Apple ID, or Facebook.


Provide profile details, including username, password, phone number, location, preferred language, spoken language, and gender preference.


Manage login credentials and reset passwords securely.
Browse and Select Categories
Access multiple service categories, subcategories, and nested subcategories.


Examples include:


Technology: laptops, phones, tablets, TVs, and operating systems.


Vehicles: battery replacement, tire changes, diagnostics.


Academics: mathematics, sciences, languages, economics, biology.


Translation: select source and target languages for real-time interpretation.




Instant Help Matching
Match instantly with available helpers based on your chosen category and subcategory.


Pre-session disclaimers for video, screen sharing, and privacy to ensure informed consent.


Exit the session at any time.
Flexible Communication Options
Video Call – For visual troubleshooting, demonstrations, and guidance.


Audio Call – For quick voice-only assistance.


Screen Sharing – For technical categories, enabling real-time visual collaboration.
Ratings and Reviews
View helper ratings and previous reviews before connecting.


Submit your own rating and resolution status (successful, partial, failed) after each session.
Session Recording and Storage
Save your video, audio, and screen share sessions securely in iCloud.



Monitor storage usage and manage files from within the app.
Payments
Choose between Pay-as-you-go for individual sessions.


Secure transactions processed via Stripe, including full support for US-based payments.
Flag and Dispute
Flag any helper or session for inappropriate behavior or unsatisfactory service.


Submit disputes directly through the app for admin review and resolution.
Notifications
Receive instant push notifications for request updates, helper availability, and account changes.


Customize your notification preferences in settings.
Profile Management
Update personal details, payment methods, and notification preferences.


View your transaction history and active subscriptions.


Set separate display and communication languages for better matching.
Help Request History
Review your previous requests with details such as date, helper name, category, and communication type.
Users can call back their helpers in accordance to a good experience with regards to the helper available at the time .
Preferences
Select helper gender preference.



Set preferred communication language.
FAQs and Tutorials
Access a searchable library of frequently asked questions and step-by-step guides.


Watch video tutorials for common troubleshooting steps.
Feedback System
Submit feedback on your experience and suggest new features.


Feedback is reviewed by the admin team to ensure continuous improvement.
Privacy and Security
All calls and data are encrypted in transit and at rest.


Role-based access controls restrict sensitive information to authorized users only.


Fully compliant with standard privacy regulations.
Localization
Full support for English and Arabic.


Supports both left-to-right (LTR) and right-to-left (RTL) layouts.
Help Desk gives you full control over how you access and manage assistance. All sessions are encrypted, and you can flag or dispute any interaction for review by our admin team.