IBP Assist help the customer to report an issue faced related to their any product or services. The IBP Assist app provide multiple way to capture the incident such as text, camera and video.

Modern customers expect fast, quality service on demand, IBP Assist delivers superior engagement experience via video calling and text chat. With built-in video chat, service advisors can now visually collaborate with consumers and help resolve the issues and keep customer notified with proactive notification. IBP Assist lets you engage customers and deliver quality service via their smartphones directly from your CRM.

IBP Assist deliver quality support and knowledge to your customers right where they want it: on their smartphones. IBP Assist lets you support your customers on their smartphones directly from your CRM desktop.